• Customer Care
One of the most essential components of our offering is the customer care service. Our skilled professionals will dedicate all their efforts to your web hosting demands round-the-clock, taking to heart every single help request, and providing a solution in almost no time.
• Need Help?
Our customer support team will meet your most sophisticated requirements at any given moment of the twenty-four-hour period. You can get in contact with us via all standard communication channels - by phone, e-mail, live chat or by the ticketing system.
1. Login to Control Panel:
2. Help Available via:
a. Context Help Areas
b. Video Tutorials
c. F.A.Q.
d. Ticketing System
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Control Panel Support Channels
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• Context Help Areas. Visiting the Context Help Area in the upper right corner of each section of your Control Panel is the first step you should take before contacting us through any other support channel. There we have explained in details the purpose and functionalities of all the separate Control Panel sections. Each Context Help Area opens in the same page, so that you can easily make a reference while working in the respective section. |
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• Video Tutorials. We have made more than 40 different movies focused on the purpose and functionality of each section of the web hosting Control Panel that are designed for those of you who prefer the video format as a learning method. This way you can quickly get acquainted with a particular Control Panel section, by simply watching a simple step-by-step movie tutorial. |
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• F.A.Q.. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, which is much more advanced than the standard static FAQ. We regularly update the database of our Help Center with new entries to keep you informed about any innovations in our system. |
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• Ticketing System. If you do not find the answer to your question via the Control Panel support channels mentioned above, we recommend that you use our Ticketing System. You can open a ticket from the Open New Ticket section under Help Center. Each ticket is answered within 60 minutes of its submission. In order for us to maintain a high quality support service, we would advise you to open one ticket per problem through the Request Help link in the Control Panel. |
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Other Support Channels:
• Online Contact Form. You can use our web site online form and get in touch with us whenever you need pre-sale or after-sale assistance or just an advice. Feel free to share your comments and suggestions with us.
• International Phone Support: If you wish to receive our assistance in regard to pre-sale and general questions over the phone, please use one of our contact phone numbers in different countries.
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US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
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Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
Live Chat work hours:
Monday to Sunday:
09.00 AM - 02.00 AM GMT/UK
04.00 AM - 11.00 PM EST/US
06.00 PM - 08.00 AM EST/AU
 Please, have your account information prepared in advance when calling us to request help.
• Live Chat
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Chat with one of our professional staff members, who will be glad to assist you in real time with any inquiry and help request that you may have! |
Working Hours:
09:00 AM – 02:00 AM GMT/UK
04:00 AM – 09:00 PM EST/USA
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IMPORTANT: If you are a client of OPTiC BURST and wish to request help through our website, by phone or through the Live Chat, we would ask you to open a ticket through the hosting Control Panel. This will allow us to better supervise the quality of our customer support, which will have direct impact on the quality of our services. |
Free Extras
Support Overview
Context Help Areas
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